Took faulty phone back to the Poole branch at holes bay, they happily sent phone away for repair but after four weeks still not returned, after a battle with manager finally got replacement phone only for that one too last one hour before screen went blank, so took that one back and they replaced it with another make of phone, all seemed fine until a few weeks later when we had £800 taken from bank account supposedly to pay for the faulty phones? No joy in getting money back just keep fobbing us off with promises to pay it back, apparently they had a rouge employee setting up false accounts. STAY AWAY FROM POOLE BRANCH YOU'VE BEEN WARNED