Firstly, my nexus 6p it went faulty it had a defect in the system software so I popped into my local store and asked to see what they are able to do. They told me because its been year to your contract you no longer have insurance or warranty which I found strange. So i called customer service and they told i did have warranty left. Secondly spoke to a sales advisor and he put me on a new contract despiting him knowing that i already had a contract and did not tell me that i wouldve have to pay a termination fee . Lastly ordered a phone thrpugh the website and the website stated that the order shall be delivered to you tomorrow to the selected store, i visit the store and they said no it takes 1-3 working days. Got on the phone to customer service and they told me they shall deliver the parcel to my home address now the very next day.... funny enough i recieve an email stating the order has been despatch from the warehouse got on the phone to them again and they state the order has not even left thier own website but i still got a tracking number and everything. I am still solving the issue