I went in-store to upgrade my phone. I was convinced by a sales rep over the phone to take a better deal with him (who was very pushy) and was promised I would have the phone delivered the next day (today), including a free phone case and touchpad charger for a SAMSUNG S8. I waited at home all day for it which never came. I had to call DPD at 17:30 to track it. DPD couriers said it was due to nobody being home, however no courier came to my door, nor left a calling card. Further investigation revealed they were unable to deliver it because the basic delivery information was not accurately provided by Carphone Warehouse. After being pressured to upgrade over the phone, I had to wait 2 extra days due to Bank Holiday. DPD refuses to contact you due to data protection policy and it is left to me to sort this mess out when it should have been properly arranged. The parcel was left in Dagenham in a warehouse and DPD would not have informed me. After 2 hours of calls between CPWH and DPD, both refused to make a special arrangement to have the phone delivered at a time I would be home. I agreed to change the delivery to a store nearby and was assured delivery on Tuesday. I went into the store Wednesday morning, and the phone had not arrived. CPWH associates told me they would not notify me of its arrival and it would be my job to call them. I left disappointed and went home to find the phone had been left in my mailbox which is open to the street and is unlocked. Furious, I called DPD and they assured me that the phone was delivered to the store according to their system and was signed for. I tested CPWH with the same question, and their system was also inaccurate saying it was delivered to store. Neither company knew where the phone was! An investigation would have been launched and I doubt either company would have taken responsibility as they continuously point the finger when there are issues at hand. The package had my name and phone number and the courier did not notify me the phone arrived and it wasn't delivered to a neighbour as their policy states is protocol when the deliveree isn't present. I was even charged call charges when I called CPWH stores to locate the phone! These charges have been reimbursed along with the travel expense to the store. They offer no other compensation for the experience and they didn't include the phone case or charger promised at point of sale. This is now an issue I have to raise with customer service and continues to be unresolved...