Miss informed by carphone witch led me to lose my samsung 7 edge, contacted carphone to ask two questions, one of witch i aksed if i can exchange handset if unhappy with the phone as i ordered online, and second question was would i be further credit checked witch was a concern, the answer i got was yes i can exchange and no i wouldnt be further credit checked on the strength of what i was told i let go of my old handset thinking i was safe as i was made to feel safe doing so from what i was told and later this turned out to be wrong, i have no lost my samsung egde 7 and when i made a complaint there best reply was to re train staff that was it, and now have to go to trading standards also with ID their own network i have continuous issues that dont get resolved i deal with incompitant and unprofessional people all the time always being miss led and nothing ever being resolved, get told one thing will be done and it done. i now have issues with exchanging my handset and changing my tarrif witch i did not peven pick, so stuck in a 2 year contract with a phone i hate and is not good enough to my last phone and on a tariff i never picked, if i cancel i am left with no phone worst expeience ever, it does go deeper and more things to say but this review would soon turn in to an essay. be very wary of carphone and ID they do NOT care for the customer or customer relations. i am apauled with the treatement i have gotten over a simnple exchange, and even 3 carphone advisoer i spend 7 hours with today in store think the serive they witnessed me have today was awful ad shouldnt be happening, i still have no resoloutoion and now forced to go to offcome or the odbusman to take things further as ive had enough of wasting my time the last 2 weeks have been a nightmere and very stressful.