I visited the Carphone Warehouse store in Kingsthorpe, Northampton last Friday. I only went in to ask about the deals they had on for iPhone 7's but they mentioned a deal I was happy with. I popped in t 4:30 but ended up staying until 5:30 when they closed to organise purchasing a new phone. Whilst there for that hour I witnessed some of the worst customer service I have ever seen. I was talking to Ellen, an obviously new member of staff who handled everything I asked well and did a great job. She may have been a little slower than an experienced person, but I wasn't too bothered. Ollie, who has obviously been there for longer, was available to help when she needed it. There were periods where the store was a little busier, but mostly it was just me in there. The manager at the time was Brett. I am assuming he was a manager, but he was definitely the most senior staff member there. Brett is where I have my issues. He was not friendly in the slightest, made a few weird jokes (that even the staff members were a little uncomfortable with) and was generally quite rude. When I walk into a shop, willing to spend a large amount of money, I expect the person in the shop to be friendly whatever day or time. Maybe that's where I am wrong. Brett made it very clear to myself and everyone walking into the shop that it shut at 5:30 and he wanted to be out of there at 5:30. At around 5:10 he started giving myself and Ellen a countdown for how long we had left. This, for a new staff member, is probably quite stressful. If I had not already decided on the contract and got half way through it, I would have left and never gone back. People came in to browse and ask questions, but Brett made it very clear to staff members that they had to get them out the store as fast possible. He made it clear enough that I could hear him, and probably so could they. He was shouting commands at Ollie to empty bins etc, so that they could all leave on time. Unfortunately, I ended up staying until the store shut and the automatic doors were turned off and locked. When it was my time to finally leave, I had to unlock the doors myself, because they were too busy chatting and doing other things. Unfortunately, I am not at all happy with this store and will not be returning unless I have too. They offered me a great contract, but let themselves and Carphone Warehouse down with their customer service.