Worst customer service experience ever, spoke to a woman she didn't understand what I wanted. Then I asked her to get a manager, and she said they were in a meeting and then she went to go and get one. I was then transferred through to EE weirdly and they said that they always get phone calls transferred through to them because they can't be bothered. After speaking to them about what this women said they said it was all lies and they knew nothing about it. I called back carephone warehouse to speak to a manager and they told me I would get a callback this never happened. So I called back about an hour later after they told me that the manager would get in touch 45 minutes later after they get out of the meeting. This women still refused to let me speak to a manager and didn't resolve my query at all. I have not had a phone properly for a good couple of months now and pay £57 a month for something that I don't get to use. I barely get to call people or message them or receive them. The service was dreadful they just don't care and want your money I only wanted the same contract but a different phone. They told me I should get it repaired but then told me it would cost even though EE and Apple told me it wouldn't and my local carphone warehouse store said this as well. Absolute waste of my time was declined to speak to a manager 3 times. So now in the middle of calling citizens consumer buero and trading standards. Did call onbudsman but they don't deal with it. Women at onbudsen was lovely and Steven at EE was amazing carphone warehouse you need advisors like Steven to work for you because your ones are terrible. After contract up moving to someone else never coming back. Don't go to carphone warehouse they are liars and don't care for you at all once they have your money that is it. 0 stars for me!!!! Should be closed down for good the thieving cons!!!!