I would never ever purchase anything from Carphone Warehouse ever again!!! Completely appauling customer service and staff expect respect when they don't give any respect themselves. Would rather buy from Uswitch or straight from O2, EE or any other company as long as it isn't CW. I highly doubt that Carphone Warehouse would send me the recordings of all the phone call conversations if I asked because i would literally take them furtber since their in the wrong. In at least 2 phone calls over the past 3 weeks there has been a moment where they've contradicted each other. All i asked for was a receipt as proof of purchase for my Iphone 6s so that i could get it fixed since its stopped working by giving it to my insurance, since I had never trusted Geek Squad with their bad record of accepting claims etc... They told me that it would've taken them 24-72 workibg hours and i said fine. Then it had been 72 working hours and i had seen no email althought I had given them 2 different options of email to send to In case they were going to be inompetent or find excuses. When I called the 2nd time they said that they had sent it but mentioned wrong email addresses- clearly whoever is in charge of hiring staff members should check that they're ears are in full working order because I had been really clear (I thought) I was obviously upset after the call but still gave them the chance to send it to my father's email address since that seemed to be a problem and they still gave me 24-72 working hours. It had been another week and there was nothing on my father's email. I then called AGAIN and this time funny enough they said that they'll re-send it to the email thats on the account which happened to be MY email address; meaning that this WHOLE time the had MY email address and had not sent it. The only name that I remeber is Shavana and after her on tge same day I had been re-directed to another woman who claimed to have sent me the email and also gave me the password to access the contect, ALL IN ONE DAY. What i couldn't understand is why the woman said that she COULD and HAD sent me that email whitin the space of a few hours whilst this whole time everyone else told me that it was 24-72 working hours. Up until today I am yet to receive my receipt, I need the replacement because my phone has genuinely completely shut down, I have contacts that I need for work and vital infornation which due to them i've probably lost, I have explained this to them more than once but it is now 3 weeks and I am still waiting. After this experience, I will never purchase a phone from Carphone Warehouse due to their bad customer serive. I'm sure that if my Insurance Company was Geek Squad, Carphone warehouse wouldn't have taken this long to send them any details that would've been required. However, I do believe that Geek Squad would've then fount a reason to reject the claim