Appalling customer service today at your merry hill store whilst trying to resolve being mis sold a contract. No idea how to resolve the issue of the store incorrectly advising me that they would cancel my 02 contract and clear any outstanding balance / fees. Please can you resolve the issue of the store incorrectly advising me that they would cancel my 02 contract and clear any outstanding balance / fees. Due to the store I now have two contracts with two networks for the next two months. The assistant manager has now advised me that 'we can cancel 02' actually means you have to cancel but we won't tell you that and 'we can help with the fee for you don't worry about it' means they will just pay 1/4 of the balance and not tell you to clear the remainder. Apparently I can not complain as carphone you are not regulated and I can not go above the store managers decision? They were treating my like I was a liar, telling me I was imaging things, speaking to me like I did not know what I was talking about. After an hour of being made to feel silly and not being listened to I was told I had an attitude by a member of staff who was observing the situation and laughing the entire time.