took my iphone in to exeter store on Wednesday for a broken screen to be replaced under the insurance paid the £60.00 excess charge was assured it would be ready to collect next day with all the photos and contacts swapped and to come in after 3.30pm, guess what went back no phone, told that dpd could not find them despite delivering there most days ? lent me a phone and put my sim card in got home could not answer phone calls oh well. went in again today Saturday once again no phone, now the problems really start asked for my sim card back which i got gave them there crap phone back asked for my broken phone back and said i would bring it back when they had found my new phone then told no not a chance it was now there phone and i was only going to get a repaired phone anyway when ever it turned up. So no iphone 6+ no £60.00 no replacement phone. to add insult to injury after spending over 1 hour while they kept disappearing behind closed doors and despite telling them over and over i was in a car park the other end of town with timed cameras i finally gave up and left yes i was over the time so expect the ticket in the post If i do not get my phone back on Monday i will be reporting them to the police for the theft of my phone as i do not understand how my phone became there property. i shall also be taking them to the county court. no wonder they are in trouble oh by the way they did tell me i was due for an upgrade and what phone would i like, taking the #### or what