Ordered a (IN STOCK) Pixel xl for next day delivery. They then emailed at the end of the day saying it was out of stock and if they could not fulfil the order in 2 weeks they would call me! and no money has been taken from you account. I phoned up the next morning and cancelled the order, checked my bank today and they have taken the £399.99... 1st call to Indian call centre was useless, he said it was the bank showing pre authorisation so no money had been takes. 2nd call (15 mins later after calling my bank)she confirmed the transaction had been taken (so the first call was an out-rite lie) and that a refund had been which can take 3-5 working days. We are already day 4 so we shall see.. The laughable thing is phone is showing as in stock on their web site, I can see why their rating is so terrible.