I went to the Carphone Warehouse at Wincheap, Canterbury and saw a young man called George. He helped organise new ID sim cards for my two teenage children, myself and my husband, as our EE bill was becoming ridiculous, costing me nearly £70 per month. This young man spent A LOT of time explaining different deals with us, and even helped by contacting EE from the store to help me as EE were trying to charge me a fee for being in what they called a SIM commitment and trying to end the commitment early, something I had never signed up for! I would HIGHLY recommend this young man if you need help and advice as I have worked in Customer Service in the past for a considerable amount of years, and I have never come across anyone so helpful both with advice on what products the company is selling and their after-care service. WELL DONE GEORGE - I wish more staff in more stores were like you