Having been a customer with carphone warehouse and bombarded with messages from Carphone Warehouse to upgrade my phone, I contacted I them and purchased a new phone. Told it would be delivered on Sunday...waited in all day...never arrived. Telephoned Carphone warehouse the following day. Advised the deliver would be on Tuesday...never arrived. Telephoned carphone warehouse on Thursday and spent over 2 hours being passed around from one sales assistant to another!. Finally advised if I gave her a minute, she would call me back....never did. Have cancelled the phone and contract with this dreadful company and demanded my money back for the phone. Will go with another company as carphone warehouse appear to be more interested in getting your money than providing any decent form of customer service. If i could give them no stars I would!