I can only describe the experience of trying to buying a phone from these people as something akin to stabbing yourself with a rusty corkscrew – a short, sharp initial pain followed by all the slow excruciating symptoms of tetanus in the following days. Be prepared for a rapid heartbeat, stiffness in your jaw muscles, sweating and painful muscle spasms, when trying to correspond by both email and telephone. To my surprise my credit was initially declined for a 1 month contract, for £13.99 in total. I was directed to EE and, after a short battle; common sense prevailed with the decision overturned. However Carphone Warehouse, it would appear, has no way to complete a previous order without rerunning a fresh credit check. This would surely have failed a second time, and I would again be sent crawling back to EE to appeal, which CPW cannot use... triggering a new credit check, and on and on. Despite a fruitless odyssey through customer service consisting of at least 5 different conversations over 3 days, all offering differing advice; I was not able to extricate myself from this soul crushing death spiral. I have NEVER had so much trouble trying to exchange legal tender for a mobile telephone. It was basically like Groundhog Day but without the heart-warming finale... like if it ended after Bill Murray drops the toaster in the bath.