Pre-ordered iphone x on the 27th October, and one of the first to do so in my local store. I paid the upfront cost and adjusted my tariff as it was an upgrade. I went along on 3rd November to collect my new phone and was told it wasn't there?? No phone call, no email, no text and no phone call. I got a very limp apology from store worker and that was it and he said it might be in on the 7th november. I left the store feeling slight pi**ed up and bewildered. I called the call center and was then told that I would probably have to wait until the 17th November. Again I got a very limp apology which I said none of this was good enough since they are happy to take my money and couldn't deliver on the deal. At this point, I decided to cancel it. Call centre told me that I have to speak to someone in the store. I go back to the shop to cancel the whole thing, only to be told that sorry we can't do anything now until the phone arrives, you might have to wait 72 hours to get a refund. Now its late Saturday night, and I still haven't had any feedback from the carphone warehouse, no apology or anything. Its like doing business in Victorian Britain. I used the carphone warehouse many times in the past I will never use them again.