Unless you are heavily into sado-masochism do NOT attempt to procure your new portable cellular telephonic communication device from these baboons. My saga started in store on a Saturday when, after 3 hours of watching 3 staff attempt to provide me with a standard phone and contract, their IT system went down. I was asked to trot along to the cashpoint to pay in solid currency. On my return, they couldn’t actually manage that either. Home time. Sunday: another visit. Another hour whilst they did God only knows what on their computers. The lazy “couldn’t give a toss mate” sales assistant decided to guess my email address rather than ask me, resulting in a data breach as my personal data flew through the ether to a total stranger. Not satisfied with that utter balls up, I have now found out that he didn’t activate my SIM card which had now been allocated to another hapless soul. Cue 48 hours of dicking about between O2 and CPW before I eventually went back into store to cancel the lot and demand a refund. I’ve been told that’s been done, but we’ll see. I commend CPW management on their policy of employing exclusively those with severe special educational needs. At least the Saturday I spent there was spiced up by an attempted smash and grab and the arrival of a loud mouthed ‘regional manager’ who proceeded to prance around talking loudly about KPIs and his dizzy senior status. I thought they were filming an episode of ‘Phoneshop’, but no; these people really exist. AVOID.