I am a new customer who has just signed up for a 24-month contract. Received my phone last Thursday and on Sat there was a fault. I took it back to the store and although they ordered a new one, the customer service was not great. There was no apology and the manager only cared about the fact that when the new phone arrived that I was not to have the box or the charger or the earphones! (like I am going to break a phone, take time off work and drive 30min in rush hour to stand in a crapy shop) They had to order me the phone as it was out of stock and they told me it would arrive today. I went back to the shop today and the phone was not there. Again not an apology and not even the common sense to ring up and find out when the phone might arrive, I gave the sales assistant my phone number and have waited for the shop to call to let me know when the phone will arrive- I have had no phone call, I have called the shop 5 times- no answer. I have phone customer care- who were useless and put me through to the 02 post people - because I am the customer and not the sales team they are unable to help. So I am left with petrol bill x 2 journeys (with another one to do) 7p a min for phone calls x about 45 min, paying for a contract without a phone, loss of earnings for the time taken off of work and no answer as to when I will receive the phone most of all I am feeling frustrated.