Went online and ordered a new phone. Specifically stated that I already had a phone and existing number and did not need a new phone number/contract. I just needed to put my existing sim into my new phone. That was totally ignored and I have just found out that EE have been charging me for my old number/package which is still live but they are also charging me for a contract for a new number which I had no idea I had (which Carphone Warehouse set up incorrectly). Called them and they simply said it was more than 14 days ago and wiped their hands of the situation so I've lost over £40 due to their mistake and now have to go through all manner of process with EE (which is another painful story!) to try to put my new contract onto my old phone number and then delete the new phone number set up by Carphone Warehouse. Awful customer service. Never again! I will go straight to EE in the future.