went to Shop in Eccleshall rd Sheffield and was sold contract way more than I needed . I was tolds id used 18 gb last month - in fact I only use about 1 gb a month . Helpline said I could go to shop and get it fixed . Manager is Called Simon , He is an ignorant f ing idiot , Hi Simon were you having a bad day or are you jusrt a complete w****** and like that all the time ?. . I m a very placid guy but if you usually act like that you will surely get what you deserve before too long . anyway now waiting for some resolution lets see if Carphone warehouse is as bad as it seems ....