PLEASE DO NOT BUY anything from CARPHONE WAREHOUSE!!!! DO NOT BELIEVE WHOEVER GAVE THEM MORE THEN 1STAR. The WORST customer service ever I have encountered in my life and being sold 2 faulty handsets (Honor 6X, Hauwei P10 Lite)in a month. The manager from Tottenham court road lied outright about refund policy and refused to refund for faulty handset. Have to called the customer service and agreed to refund. I have paid my handset in cash because the system was crashed on that day. While processing the refund they didn't have money at the whole store (shocking) which is only £200. And the manager told me he couldn't process and advice me to go to other branches. I asked which branch particular obviously I wouldn't go around and ask all the branches in London if they have the money to refund for my handset. The manager refused to do so. And I advised to put in my account and he refused again. I called customer service to explain my situation again and the customer service advised to leave my handset and they agreed to transfer the money to my account. But the store manager refused me to leave the handset in store. But I left my handset at store which adviced me from customer service call center. The whole situation was took almost 2 hours. Long story short after a week, called back to customer service and haven't solved the issue and still waiting to get the refund.