Worst service ever I ordered an iPone X on the 27th October and was told it would be delivered to my local store on the release date 3rd Nov. I called into the store on the 3rd to collect my phone and was told by the staff member after they checked their computer that there was a delay in the DPD delivery that day but the phone would be there the following day and they would phone me to let me know when I could collect it. I got no phone call so called into the store again and was told the same story, the phone was in transit and would be there on the Monday 6th. That night 4th Nov I received an e mail from the CPW stating that my order had been cancelled as I had failed to pick it up from the store within 14 days of it being delivered. That means it was in the store waiting for me to collect it a week before I had even ordered it, clever stuff! I then phoned the CPW and they told me that they did not know why it had been cancelled and they would reorder, after biting my tongue and not telling them to stick it I eventually agreed to reorder and was assured it would definitely be delivered on the 17th November and I would receive a confirmation e mail within 24 hours. No e mail arrived so I phoned to see what the delay was and after getting passed back and forward from sales to customer service I was told by one operator that I would receive the phone on the 17th and another said it might be on the 17th. I thought I would leave it till Friday and see if it would arrive. About an hour after I had phoned them I received the following e mail. Hi Christine, Thank you for your email. I’m sorry that you've not received any confirmation with regards to your order. I've had a look into this matter for you and can confirm that you've purchased the iPhone X 256GB SpaceGrey phone on 8 November 2017. Your order has been processed successfully. There is currently a shortage of stock with regards to the phone due to the high volumes that has been ordered, so your estimated delivery date has since moved to the 1 December 2017. Thank you for choosing Carphone Warehouse. Point 1 my name is not Christine, Point 2 the phone was reordered on the 4th not the 8th. It would seem these people just lie to customers to get the sales knowing that they can't deliver. So I am now in the process of cancelling the order and taking my custom elsewhere I'd rather do without than deal with this shower of con men any more. Also when I was on the phone the sales rep tried to change what I had ordered to a contract instead of a sim free, obviously they get more money for selling contracts. never again will I be dealing with this company!  