I ordered a phone on-line. Carphone Warehouse (CPW) dispatched it by DPD for delivery on the agreed date. It didn't arrive. Everything went downhill from there. DPD couldn't contact their driver. When he arrived back at the depot, having not delivered it, he couldn't find the package. DPD said that they wouldn't search for it unless CPW asked them to. CPW's helpline operator couldn't or wouldn't contact DPD (this at ~5pm). Next morning they did contact DPD (I was told) but said it would be 3 to 5 "working days". Apparently this 24/7 operation, DPD, has Monday to Friday working days, what they do the rest of thee time I don't know. So it went on, it's now 9 days late and no phone. Yesterday, I checked with a local CPW store and they had the correct phone in stock. So, I suggested to the CPW support people that they just find a way to authorise the store to give me the phone. After all, they have had my money for more than a month anyway. No, can't be done, their computer system records the IMEI (International Mobile Equipment Identity) against my account and they can't put another one on there. Clearly the system is designed to protect CPW in every way possible and too bad if the occasional customer loses out. I've tried to get Mastercard to refund my payment so I can go to the shop, but they say that I need to leave it for 30 days before they will do this. So, my advice is, if CPW are the only people who have what you want at the right price, go to a shop and get the item in your hands before giving them any money. The guys in the shops seem to be fine. I would add, that their call centre is in South Africa. I deduced this from the accents and I read somewhere that it was Cape Town. I found that I couldn't understand some of the operators, particularly the women. This is down to the local accent, especially when they get excited and also, they seem to have a very poor VoIP (Voice over IP) system which distorts things, especially the dreadful music-on-hold. Another tip: If you use a mobile phone to call them, get the WeQ4U app it will save you a lot of time, up to 40 minutes on hold with CPW!