These people are so disrespectful and unprofessional I am struggling to find the words to describe that! They send you an email to say your order has been accepted and you will receive you phone on this date but then fail to deliver it, when you call to find out what happens and spend on hold 36 minutes to even speak to a live person, they then tell you that your order has been cancelled because you did not pass some security stuff - excuse-me?! - could you not let the customer know so they don't have to call themselves and speak to the worst operators later to find out this? I could have purchased a phone on black Friday sale from someone else but because CarphoneWarehouse 'care' about their customers so much that they don't even inform you about your purchase just say they took your money... And after another line hold for 25 minutes I was told I was transferred to the wrong department, then I specifically asked the guy not to put me on hold and what he did - put me on hold again... How is this even possible in this day and age? I wish everyone just stopped buying from them so they cold finally understand the value of their own customers and start treating people with respect.