Bought a deal with them a day ago, only to realise that the confirmation email told me that the phone wouldn't be delivered until this time NEXT YEAR. Phoned to correct the delivery date and was passed through 3 different teams, none of whom could help. When I finally got through to someone to assist, I was told they needed to repoen the order, which essentially cancelled it, and then was told that they no longer had the deal I wanted to buy - they had a more expensive one for less GB of internet with a much larger upfront cost. The woman who spoke to me was very apologetic as it was a Carphone Warehouse glitch in the system, not my fault, but she explained she had no control over the monthly tariff cost and said she would get back to me with something else they could do. When I complained to their email helpline (not about the staff as they were actually trying to be as helpful as they could) I received a very insipid email offering me a £10 credit against whatever I bought with them next. Considering the fact that the new deal they offered me was going to cost me over £170 more, I felt like this just added insult to injury. I would have preferred a more apologetic email that didn't have any monetary 'compensation' attached. Finally, when I tried to ring this evening to completely cancel everything, I got a message on their phone saying the lines closed at 8pm when their website says it closes at 10pm. Never buying from them again.