No regard to customer service or business etiquette. I bought a sim free phone on Black Friday which was in stock. I then got told it's not actually in stock so will have to wait 2 weeks. A few days later I was told my order was cancelled because I didn't collect my phone within 14 days - firstly it had been 5 days, secondly I was told not to collect it because it was not in stock! After hours on the phone with the useless call centres, they still claim it is not their fault and no one is able to tell me WHY my order was cancelled! I plan to take this further due the number of legal violations that have occurred. Never again will I use carphone warehouse!