Exactly the same experience as Beth in the previous review. I would also like to add that they debited my credit card on Friday for over £700 and I’ve been told that my refund is waiting and I should let them know how I would like to receive it , either by cheque or returned to my card - and that it will take up to 10 days to process. I was informed that selecting click and collect meant that the phone had to come from web stock, even though the option to check stock in my local store was visible on the web order page - very misleading and far from transparent. I placed my order early Friday morning while other retailers had the phones in stock at the same discounted price (I mistakenly thought that Carphone Warehouse was a reputable retailer) and had they sent an email to say that they could not fulfil the order (and not taken the money from my card) instead of what now appears to have been a holding email, I could have ordered elsewhere. I too plan to take this further as it seems to be a case of sharp practice at best if not downright dishonesty - I wonder how much money they will be refunding.