I preferred Carphone Warehouse before it became part of Carphone Dixons I do not like Currys / Dixons/ PC World. I lost my phone twice, the first time I left it in a supermarket and after a week of stressful searching I found it but in the mean time claimed for a new phone. Unfortunately the battery was missing but I found my original phone so kept this as a spare. The second time, I could not find my phone anywhere and for some reason it ended up down the back of the car but I never heard it ring. I claimed again and got a new phone for £20 both are being sold as I am now with a new provider and have a new contract phone They are good but my premium on my new phone is a lot more but it's a Sony Xperia AE1 so I can't complain in gothic black !