Recieved the phone i ordered online very quick indeed. The service i have had since has been none existant with regards keep my number through pac code. Was told by a member of staff at my local store when i colleted my phone from store to just put my new sim in and it will be ready. After several hours of trying to call the shop( getting no answer), the network i'm moving to no record of my number) and carphone warehouse customer service only to have a machine with no option on there relevant for my problem.. i headed back to my local store only to be told by another member of staff it will take two working days to transfer provider.....well it's been more than that and still nothing. Tried calling my local store, no answer...again!!!! Sent an email to customer services to get an automated reply saying they hope to get back to me within 48 hours. (Whoopee do)... moral of the strory is if you want to keep your number dont do it through carephone warehouse online!!!!!