We don't normally do reviews, but so disappointed with CPW!! Initially we thought we had a great experience with the team that talk you through the deals, contracts, phones etc... We had emphasised that we needed European calls and texts, and sometimes International calls. The guy that talked us through the plan absolutely 100% categorically stated that the plan he had offered us had all this included, certain amount of minutes, etc. etc. My wife, and then I both went through the plan with him, so we know the advice he gave to us both!! Today I decided to check something on the Vodaphone web site (who our plan was going to be with.) and then to my horror discovered none of this was included, and were all extra "add ons!! The deal we had signed for was absolutely mis-sold to us! Extremely disappointed with Carphone Warehouse, as the advisor seemed so genuine. The phone didn't arrive on the day they stated either, and when I phoned to enquire re this, as I had re-arranged my day to suit, and was going to have to re-arrange another work day, they said well we've done our bit, we passed the phone onto DPD...... Never again. You have been warned, look at all the 1* star reviews. Need we say more.