just received a delivery of a mobile phone delivered by DPD and found the the packaging open and damaged. rang the helpline to get a woman in south Africa who told me to take it to a car phone warehouse shop, when asked if I would get the delivery refunded as I would have to travel 18 mile to the nearest shop, I was told no. I then insisted I wanted the service I had paid for, the delivery of an undamaged product to my door, she put me on hold and never returned eventually the call timed out. Tried to ring one of the shops but again was put on hold and the call timed out. They definitely appear to be avoiding their customers. Can see this going one way to the courts of breach of contract under the consumers act.