Complaint reference PCR1118636, purchase Moto G5 plus from you on 12/10/2017 developed a fault and was advised to take it to local Car phone warehouse shop for repair on the 11/12/2017, notified to collect on 4/1/2018 went to collect told it was NOT repaired, I was shocked you had the phone all of that time and was not repaired, I was told it was MY reasonability to send it to Motorola direct to get it repaired, this totally unacceptable, to be treated this way, you had £269.99 out of me and you are avoiding any responsibility of the repair, I spent over an hour talking to your so call customer services which was a waste of my time, the answer they gave me was to take to Car phone warehouse shop again for repair and be without it another 28 days what a joke, so I asked for a total refund to my credit card and I will take my business else ware to other company's with a more caring and professional attitude in dealing with paying customer. If this problem is not resolved ASAP I promise you I will take it further to expose the horrendous service I have received. Graham Pinnock