If I could leave 0/5 I would. Their team (Moe and Shelby) both of whom are managers at this store (Oxford Circus) were completely rude to me. I purchased a device that turned out to be faulty and I had to fight with them and customer service for days in order to get a refund. Even after explaining to them the situation they were not willingly to give a refund I had to walk over to another store in order to get my refund. I honestly will never use CarPhone Warehouse again. BEWARE their terms and conditions contradict themselves that their customer service team can try to avoid give refunds. DO NOT GO HERE! Even if they might be cheaper go somewhere else for a better experience when it comes to issues with your phone.