feel like i'm being scammed Placed an order with carephone warehouse for 2x iPhone X's beginning of last November as the website showed the items in stock. Then got an email to say there was a problem with the credit card and to call customer services. Called CS to be told that the card had declined but they then advised the phones were not in stock anyway (even though the website still said they were in stock) so i cancelled the order. Week or so later noticed i had actually been billed £1149 for one of the iPhone X's! Called customer services, i had to take a screen shot of my credit card bill to prove i had been billed - did that and they said they would refund my card. Week or so went by - no refund so called again - again give them my credit card details so they could issue a refund. Another week or so and no refund. Emailed CS - emal back asking me to contact customer services. I contacted customer services this time to be told that due toi the value the could not issue a refund to credit card, would have to send me a cheque which could take 14-28 days for me to recieve. What!!?? That was the 8th December - well over 28 days. I've contacted customer services several times since New Year latest response being...yawn.."I am sorry to learn that you have not received your refund as of yet. I will be escalating this to the relevant department so that this matter can be looked into. I would advise that you call our friendly customer services team within 48 hours to see what can be done for you regarding the refund." Sick of speaking to their customer services team, yes all very friendly but i've still not got my money back. Told them yesterday "I’ve called your customer services department so many times and emailed and as I’ve said plenty of times before I feel like I am going round in circles. I’m getting very weary and really have lost all patience and I don’t have any more time to waste on this. You can ask whoever you are going to escalate this to contact me – and if you are going to do that please ask them to contact me soon as possible – by noon tomorrow latest. Otherwise I will be passing this to my legal department tomorrow 17/1/18." So that is where i am at, no refund, no contact from Carphone Warehouse so will be passing this to my legal advisors....and writing lots of posts like this to warn other people.....looks like i may be one of many in this situation