absolute rubbish my husband received a nokia phone for christmas it stopped working after2 days contacted carphone warehouse firstly told we needed a password to return it never had a password Then told as long as we brought the receipt and the phone they would send it for repair we were only3 days past the 28 day exchange guarantee and this included the Christmas hols we travelled to carphone warehouse a 30 mile round trip At the shop we were told couldn,t deal with it as our daughter had bought it and it was data protection It's laughable just whose data were they trying to protect my husband had obviously had his data transferred to his new phone Where do they get these sales people from NEVER EVER USE CARPHONE WAREHOUSE BIG MISTAKE