Terrible service, not interested in long term loyalty. Poor and misleading information at time of purchase. Returns process was misleading. after 6 years loyalty I decided to upgrade my phone when carphone warehouse contacted me repeatedly. I explained that I had been an iPhone user for many years and was considering a change. The polite phone saleswoman told me the s8 was a great phone and i advised me that i could play with the phone and along as didn't make any calls could return within 14 days. The phone was delivered to my work on the 15th and signed for by reception (not part of there terms, owner signature only???) Anyway, I was back at work on the 17th and collected my package. After playing with the phone I realised I needed another iPhone. I call carphone warehouse on the 29th to organise a return and was told i was on day 15 and therefore had no right to return. I obviously explained that I had not recieved the phone until the 17th due to them braking there process and allowing anyone to sign for the phone. The person was not interested. I explained my long term loyalty which resulted in the same response.......computer says no. I asked to speak to a manager, no managers available. I requested a call back that day, the lady could not promise but would speak to her manager. 2 days passed so i called again, same response....manager will call back. Like the majority of busy parents I gave up. I am now continuing to use my old iPhone with a £600 S8 collecting dust in my draw. I like them will not remain loyal, I recommend you do not offer carphone warehouse any loyalty, pick the cheapest deal and switch every 2 years.