I have signed up for a 2 year contract on a phone that comes with a free gift of some headphones. I don't want the headphones, but hey, lovely, everyone likes a free gift right? Wrong. The store didn't have any in stock so put an order through to the warehouse. This was 2 weeks ago. It appears that the headphones (which are still on offer with the phone) are not stocked by carphone warehouse anymore, nor will they ever be stocked again. Because of this, my phone is sat in the warehouse unable to be posted to me as the headphones are missing. Should be simple enough to still get the phone though, yeah? Just let them know you don't want the headphones, that they can never fulfill the headphone side of things and just pop the phone over to me. Nope. Can't do that. We have filled in form after form after form telling the warehouse to release it - nothing. No one in the warehouse can read it seems. Customer Services - surely someone can help there? Nope. After half an hour each time on a phone call explaining the situation, demanding to speak to a manager and then being put on hold while they do chuff all - the best they can manage is to fill in another form that the warehouse won't read. Perhaps at this point you are wondering why I haven't just cancelled the order and gone to a more competant reseller. Well the reason is that because the phone is stuck in the magical neverworld of 'Fulfillment' it can't be cancelled, it can only be cancelled when the status changes - and guess what, the status can't change because no one will ever send it out. I have a contract I can't use for a phone I will never receive. If it was possible to give a store a negitive review I would be. Utter utter shambles of a process with no end in sight. The only way I can see to resolve this now is to plaster bad reviews everywhere in the hope some one with the abilty to not give up when the computer says no sees this and sorts it out. Ive even resorted to messaging the CEO via Facebook.