Issue with phone not working properly. Staff in CFW shop insisted it was no longer under warranty despite me having emailed "paperwork" that clearly states it was purchased 13 months ago with a 2 year warranty. They wanted to charge me £169.99 to fix it. Or if I wanted a new phone I would have to pay off the money left on my 2 year contract on the phone and take out a new contract and would not be able to keep the same number. He insisted in a very condescending and derogatory way that because my phone is one of the cheaper ones it only comes with a one year warranty. This is just not true. He was clearly lying to me to try to make a new sale. He was rude, uncaring and arrogant and treated me like dirt. I will never go there again. I was left feeling very angry and upset and "out of pocket".