My parents visited the shop to 'upgrade' their phone. As loyal types they returned to the shop they had used in the past. They left happy with a new Nokia and data package, until.......Three days the phone stopped working, I popped round to see what the issue was, mmm run out of data, strange as their previous package contained lots of data and they never used it up. I went along to the store with them just to make sure they got what they needed. It turns out CPW had signed them up to a deal with ...wait for it 300mb of data (they have no landline in their house and rely solely on the mobile phone) They (CPW) then proceeded to refuse to do anything about it. They clearly took advantage of customers who didn't understand what they were buying. Yet the sales assistant could clearly see what data usage etc they had been used to. What is the most disappointing thing out of this is the shear lack of respect to customers, especially those who would need the most guidance. Then blaming them for buying the wrong deal. Just to put some context around this my parents are 72 & 87 years old. I resolved the issue by speaking directly to EE, they were very helpful and clearly used to this sort of thing.