I bought my phone from CarPhoneWare house last year which developed a fault lately, I Called Customer Service and was told to take to the local CarPhoneWare house shop, when I took my phone to the local shop ( 10 High Street, Barking IG11 8DN), I have to wait there for while to see some one in the shop, and once I was seen, I was told that they need to speak to their manager and When I asked where is the manager...Guess What...He is toilet..OK Fine,....I can wait Right....As I already waited for 10 minutes....few more minute would not harm me.....But after waiting for 20 minutes.....he was still in Toilet....Really ? Is he constipated or had a diarrhea for taking so long.....and what about the person can't she serve me was she not trained properly ?.Any way I told them I am no break and can't wait any longer can you please get the manager as I literary been here for half an hour just to find out how can I get my my phone Fixed. I was than told by a very rude customer service lady that she can't do any thing..........and I was told that If i can't wait I can come later....Really Now customer have to wait to see the highness I mean manager who is busy in the toilet...Doing God now what... Feel Stupid for waiting that long in order to get my phone fixed which is till under warranty and equally astonish for their share ignore of customer service......Wasted Half an hour break doing noting....CarPhoneWare House Please Trained your Rude Staff on how to tread Customer...Note: This Happen on Saturday 24/02/2018 on 09:50 (10 High Street, Barking IG11 8DN), In Case some one want to take action.....Which I doubt some one will.