I'm writing this post regarding an order I made with carphonewarehouse, which I deeply regret now. I had got a vodafone sim only contract from carphonewarehouse on 20th December 2017. After buying the sim, I changed my mind and wanted to cancel the order. I later called up carphonewarehouse within 5 days to cancel the contract which they agreed to do it immediately and there will not be any charges as it was well within 14 days cooling period. I forgot about this and left it there. It came as a shock when my wife started getting calls from Debt recovery company (Fredrickson) that I have not paid my bills. I could not remember which account was this as I have got 2 other Vodafone contracts for which I have been paying the monthly bills promptly. Also given that we had applied for a mortgage we were very scared that it will impact my credit report and we may lose the house. After some investigation found out that it was the one which I had got from carphonewarehouse and they had not cancelled my account. I called them immediately (23rd Feb) to cancel the account which they agreed to do it within 3 to 5 working days. I called them again next week for which they said they have to check with cancellation team and asked me to call the next day. This happened for couple of days more and they were least helpful to solve the issue even when I mentioned that my mortgage application may be cancelled. The customer support person also told to hold the house buying until this is sorted which was so stupid. I later called up Vodafone to pay up the balance and deal with issue later. I'm completely frustrated and stressed by this from the last couple of days for mistake which I was not responsible for. I'm never going to buy anything from carphonewarehouseagain.