Hi, I went to Carphone Warehouse at 4, Oxford Street today and was delighted with the service I received. I bought a new Nokia 130/Nokia 130 Dual SIM upstairs which I then took downstairs where the technician John spent, it must have been about an hour, transferring all my contacts from two old phones onto the new one. It wan't straight forward and one phone was locked plus the SIM had been deactivated by my provider, Virgin but adding to the complication was the fact that although Virgin is the provider the phone is actually a TMobile, but as that company has been taken over by EE, when the new SIM which I had been sent from Virgin was inserted it was not compatible with the phone anymore. However John who at one point was having to juggle four different phones and SIM's managed somehow not only to get the newly purchased phone to work but also to transfer all my contacts to it! This was a great relief as I had not been able to use my phone to make calls since the end of February. John was both courteous and kind most patient with my limited knowledge!.