I have recently traded in my phone online due to being told that i am unable to do so in store if i am not getting a contract out (the Harrogate store to be exact). It took over a month and over 10 calls to finally find out that they have deemed the phone faulty even though it was fine before it left bar a few scratches on the back. I then asked if i was able to trade in in store without buying anything from them and they repied yes you can trade in phones when not purchasing goods from the store. So because i was lied to in the Harrogate store i am now out 320 pounds and a phone because they refuse to send it back due to their terms and conditions. This coupled with having to wait over a month for a simple refund it completely unacceptable. The only thing i was offered in compensation was 20 pounds account credit and a complaint raised with the Harrogate store and a call back from the manager. I feel like i have been robbed and will not be using the company again.