DO NOT SHOP AT CARPHONE WAREHOUSE YOU WILL REGRET IT I bought a phone from Carphone warehouse. developed a fault after less than 4 hours use,Still under guarantee yet they refuse to replace it. When the fault first showed I went to the store. The guy couldn't have been less interested. He told me they hadn't had any problems with this phone but do a factory reset that will cure it. It didn't. The second time I was told the same thing but when I said I had tried that he just said Oh well it will have to be repaired then. Not wanting to have the phone repaired after so little use I took legal advise. I was advised that under the 2015 consumer protection act the phone should function without fault for a reasonable length of time and that developing a fault after less than 4 hours was not reasonable. I was therefor advised not to accept a repair. I went back to store and this time I was told we have had a lot of problems with this phone it has an inherent fault. Do a software reload and if that doesn't work it will have to be repaired. It made no difference so I contacted Customer service.Don't be fooled by the name they don't know the meaning of service. They refused to do anything other than repair the phone and told me to get a report on the fault from Apple. Good idea for a Sony phone. I then asked them for the name of the Chief exec so I could complain to him, But they didn't know who he was. I eventually found his e mail address but it was passed to one of his lackeys who was not in the slightest bit interested in anything other than a repair. After many e mails she sent me a deadlock letter advising me that I could take up the issue with the Ombudsman. What She didn't tell me was carphone warehouse are not registered with the Ombudsman so they can't do anything. The letter also stated that they would only offer a repair and that they were unable to offer the resolution I was looking for as they need to comply with the guidelines set out by the manufacturer. I checked with the manufacturer who told me they have no idea what she is talking about and that weather they exchange or refund a product is down to them and nothing to do with Sony. They think customers are so stupid that they will just accept the rubbish that they tell them. If anyone else wants to contact the CEO the telephone number is 01772 375799 not that it will do you any good.