I ordered an s9 plus through carphone warehouse I have had so many different issues the phone was due to me on the 9th of march but at the beginning of the week I got an email saying it would come on the 7th and I would get a 1 hour delivery slot on the day by lunch time when I hadn't heard I gave them a call and was made to feel a fool by their agent for chasing a phone that wasn't out yet even though it was their company that told me to expect it, when it did arrive I was also expecting a micro sd card which should have been a free gift with the phone after calling to find out when I would get it I was told it would come after 14 days as I bought the phone sim free ok so I wait, while trying to sort out another issue trading in my old phone which took multiple calls and being transfer between customer service and online order team numerous times and spending an hour in one of their stores I also asked again about the sd card and was told it should have come with the phone but they were out of stock so after a few emails the agreed to a gesture of goodwill for £28 (enough to buy a wireless charge pad) so we reach the end of the 2 weeks I send in an email to ask about the sd card and was told that I'm not getting it and that's was the £28 was for even though I have an email from them that says in the same message I will get the sd card and the goodwill gestures, just downright awful customer service