I ordered two huawei p20 phones for my family who didn't want them as a gift. I tried to return them to two different stores and was told it was "not working". I was then told to pay £10 to post the phones back which I didn't agree too and they eventually said they can send a returns label for free. Having returned the phones it has been a month now and I have only received a refund for one of the two phones. I intend to call tomorrow for probably the 6th time to sort this issue. Worst customer service I've ever received and nobody has even contacted me to apologise for this laughable service. Joke of a company and worse than buying off a private buyer. Disgusting company