I ordered a phone online for my husband and received a email which said the phone would be delivered the next day but it didn't arrive on checking our emails I saw another email off car phone warehouse to say we needed to ring them to clarify some details so I rang them and explained I had done the order but was told they would have to speak to my husband. On my husband's return from work we rang again and I passed the phone to my husband so he could give the answers to all the details that I had given them in the first place, my husband did not know the phone number off by heart to his work phone but gave them the number for our landline which they had also requested on the application online, we where then told that because he did not know his number straight away that we would have to ring them a third time even though it had taken us ten minutes to get through to them the second time. I told them to forget the order. I have always got my phones through the car phone warehouse shops next time I need an upgrade I will go elsewhere. We can go online and get a loan in our account within five minutes and we get all this trouble trying to get a phone.