Horrible customer service especially the people working at the store. They are very rude and never listen to what I am saying. I had to repeat myself 6 times as the staff member kept on speaking over me. I explained calmly that she needs to let me finish speaking before responding but still went on to interrupt me again. Furthermore the issue I came to the store about was never resolved was just constantly given excuses. Carphone warehouse sold me a contract and the device broke down within 3 days. They wouldn't replace the device so I allowed them to send it off for repair. Big mistake. They sent it back unrepaired claiming it had water damage. So my 3 day old phone has water damage, so I ask for some proof of this water damage. I am given a picture of some chips with some liquid on them. Frustrated I left the store and visited the apple store. The apple store tested tyre device and repaired it. They confirmed that there was no water damage. I showed the apple store employee the image from carphone warehouse of the phones chips with water on them. They said this picture was definitely not for this phone as they wouldn't repair a iPhone for free if it has any water damage. So it's fraud and i want anyone else who is told any of these fraudulent lies to take their device to the manufacturer to test as carphone warehouse will make up anything to not repair your phone. I wouldn't be surprised if they end up dropping water themselves on customers devices just to prove that there is water damage. Avoid them and avoid the hassle.