Epic fail! Tried to take out Vodafone contract and was told "credit declined". No other details forthcoming and told they couldn't help any more. Was eventually told it was Vodafone's fault, but it transpired that no check had been requested from Vodafone. So I was erroneously "declined credit" because of an IT failing at Carphone Warehouse with all the embarrassment and stress that leads to, not counting the time I wasted trying to take out the contract. Neither the given phone number or email contact for complaints actually allow you to make complaints. The phone number takes you through to the sales team and the email requires you to have an account All in all a very poor experience