I have been a Carphone Warehouse customer for over 10 years, usually returning to them loyally when I was due a new mobile phone. I checked what deals were available online before going into the store to request my new phone, only to be told that this was an online only deal despite it not saying that on the website. I decided to try and order the phone via the website, despite never having to do this before, only to be told something was wrong with my application. I initially used the online chat window to find out what was wrong only to be told there was nothing wrong. However their system was down so they couldn't upgrade my contract. They could however process my application as a new customer. When I asked what the difference was I was told it would cost ME £100 to be processed as a new customer. I decided against this and was told if I phoned up quoting a reference number I would be able to get my new phone. A couple of days later I phoned the number provided and was told I would be able to get my phone. The salesperson on the line even had some good news. Instead of the 8GB of data that I expected I would be getting 25GB of data at no extra cost. However as we proceeded with the order and I was having the terms of my contract read to me I was then told that this deal only had 4GB of data. When I questioned this I was told that the salesperson had made a mistake. I pointed out that the 4GB was half the 8GB I had originally requested. When I asked about this I was told this deal had now expired. It may well have done, I had been on the phone for well over an hour by this point. I was told I could only have the 4GB deal, did I want to continue. Obviously I decided to cancel my order, why would I accept a deal that was significantly worse than what was being offered on the website. While I was on the phone and as my previous contract had already expired I decided to transfer to a SIM only deal. This appeared to go ok until I questioned why I was being asked for bank details when I had been regularly charged for years, surely they could transfer my details over. I then asked if my previous direct debit would be cancelled or I would be paying this fee on top of what I already pay. It turns out this was an additional payment. So I had to cancel this too. I then finished the call and searched online to find other suppliers. I was subsequently able to order a phone with more data that Carphone Warehouse had ever offered for a lower price than they were offering. To summarise Carphone Warehouse have now lost a loyal customer of well over 10 years because of poor service.