Contact telephone number has access and service charges that they do not tell you about. I phoned to check on the cost and time it would take to replace my battery as I had an appointment set up. The operator said that it depended if they had the battery in stock. Given I was travelling 2 hours round trip to get to a servicing branch I asked to be put through to make sure they had in stock. On hold for about 10 minutes before I was told there were high volumes of calls (to a branch on a Saturday morning with no direct contact number??) and then the machine hung up on me. Nice little earner I am sure but did they really need to waste my time and money keeping me on the line for so long.