Disastrous repair service. Fine for purchase, but you'd better hope you don't need a repair. My phone is under 3 months old and developed a pretty catastrophic fault - severe overheating, rapidly drained battery and then wouldn't charge. An issue worrying enough that I was concerned that it would catch fire. CW absolutely will not replace it. They've taken it for "repair". It's been gone over a week now, and apparently undergoing diagnostics. The vague website says that repairs can take 28 days plus if the phone needs manufacturer repair or parts. Meanwhile, I think you're meant to use a phone box or something. Have contacted them multiple times to say I need a functioning and reliable phone for my NHS on call work, but they couldn't care less. Never again.